Frequently Asked Questions
Find answers to common questions about PalmWav™.
Cards may fail to add due to: the card not being supported (Debit Online Purchase / Card-Not-Present not enabled, expired, blocked, or restricted by issuer), network connection issues during enrollment, or incorrect verification details. To fix this, ensure your debit card is active and online transaction/card-present (CNP) is enabled by following the steps below for your bank:
PalmWav™ currently supports MyDebit from the following banks: Agro Bank, CIMB Bank, Hong Leong Bank, MBSB Bank, and Public Bank.
Ensure your palm is clean and positioned 5-10 cm above the scanner. Avoid bright sunlight directly on the sensor. Try spreading your fingers slightly and retry the scan. If the issue continues, re-enroll your palm in the application.
Yes. Palm Payment uses biometric vein pattern recognition, which is unique to each individual. The Palm Vector is encoded and stored securely, not as a raw image. Transactions follow national payment security standards to ensure your data is protected.
First, check that your linked card has sufficient balance. Ensure you're standing within the correct scanning range for the palm scanner. Retry the scan. If it still fails, use an alternative payment method and contact support via ops-support@palmwav.my for further assistance.
Yes. You can link multiple cards to your PalmWav™ account. However, you need to set one card as your default card. You can change your default card setting at any time using the Manage Card menu in the application.
You can delete your account via the PalmWav™ Mobile Application or request to de-enroll by sending an email to ops-support@palmwav.my. Your data will be removed from the system upon request.
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